Reverse Shopping
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A process where customers return purchased products to businesses, often for a refund, exchange, or store credit.
What is reverse shopping ?
Reverse shopping means different scenarios where retailers buy items sold by them or someone else from buyers at their store.
This process typically involves initiating a return online, receiving instructions, and sending the product back to the business. The company then issues a refund, exchange, or store credit. While challenging for businesses in managing returns and logistics, reverse shopping is essential for maintaining customer satisfaction and encouraging repeat business.