FAQ Component

This new component can be found in the component builder. When it is included on a page, it allows the addition of frequently asked questions along with the relevant answers.

Use Cases

Here are some suggestions on how a FAQ component can be used:

• Answer common pre-purchase questions about product features, pricing, or compatibility.
• Provide instructions on how to use a product or service.
• Troubleshoot common issues users might encounter.
• Outline company policies such as returns, shipping, or privacy practices.

Benefits of a FAQ component

• The FAQ component provides a centralised location for users to get answers to their questions on their own time without waiting for a support response, leading to increased satisfaction. This enhances the overall user experience.

• By deflecting common inquiries to the FAQ component, your support team can focus on handling more complex issues. This translates to faster resolution times for critical support requests.

• The FAQ component can be constantly updated with new information, ensuring users have access to the most up-to-date details.

• FAQs can be optimised with relevant keywords, potentially improving your website's SERPs and driving more organic traffic. Well-structured FAQs can also act as helpful content for search engines to better understand your website's content.