Social media engagement

Social media engagement
Maxwell Reed

Maxwell Reed

Aug. 31 2023


Social media is crucial for e-commerce to improve brand awareness, loyalty, and sales. Stores can connect with larger audiences, gather feedback, and address customer concerns by showcasing products and offering promotions.

Social media engagement is how much an e-commerce store interacts with its customers on social media platforms. This includes likes, comments, shares, and direct purchases.

By engaging effectively with customers on social media, an e-commerce store can build brand awareness, increase customer loyalty, and drive sales.

For example, you can use social media to showcase your products, offer special promotions and discounts, and address customer concerns in real time.

Also, social media engagement allows you to gather valuable feedback from your customers, which you can use to improve your products and services.

Why social media is important in e-commerce to gain traffic?

Using social media platforms is an effective way to reach a larger audience for your products.

With their large and active user base, it's easy to get your message out there.

Did you know that Facebook has over 2.9 billion active users, and Instagram has over 1 billion?

That's a lot of people to connect with!

According to Sproutsocial, 49% of consumers report discovering the perfect product through targeted ads, while almost 40% find it through organic brand posts.

This can be the life of the eCommerce party when it comes to boosting traffic.

Imagine your online store as a fantastic shop on a bustling street. Social media is like the neon sign outside that catches everyone's attention and gets them excited to step inside.

First off, social media platforms like Facebook, Instagram, Twitter, and TikTok are where people hang out.

Literally, everyone, including their grandma, can be found on these platforms.

Therefore, if you're not active on social media, you're missing out on a large potential audience.

Secondly, it's a party where you can showcase your products in a super engaging way.

You can post stunning product photos, engaging videos, and informative previews that make people think, "I need that in my life!”

When people engage with your posts, magic happens: their friends also see them!

Finally, it's important to remember that social media is a two-way street.

You can chat with your customers directly, much like a shopkeeper who listens and responds to their customers' needs. This builds trust and loyalty over time.

So, in a nutshell, social media is like a megaphone that allows you to promote your awesome eCommerce store. It's where the party is at, and you definitely want to be a part of it in order to bring in traffic.

Best practices for social media engagement post

A friendly tip: Consider tailoring your content to each platform's strengths.

What works on Instagram might not work the same way on Twitter or TikTok.

Keep this in mind and you're sure to succeed!

Plan your content

It's really important to have a content calendar that outlines what and when you'll be posting.

Not only does it help you stay organized and post consistently, but it also lets you plan ahead and strategize your content.

In fact:

A content calendar can help create a roadmap for your content marketing efforts to increase traffic to your e-commerce store.

It enables you to align your posts with important events or holidays while ensuring that you cover all relevant topics within your industry.

Know Your Audience:

One key to creating great content is understanding your audience.

Take some time to think about their preferences, interests, and behaviors, and then use that information to tailor your content to really connect with them.

Clear and Compelling Content:

It's important to craft short and catchy captions that clearly explain the value of your product or promotion.

Make sure to use persuasive language and highlight the key benefits.

This will help your audience better understand what you're offering and why it's worth their attention.

Consistent Branding:

Maintaining a consistent visual identity, including color schemes, fonts, and style, can help create a recognizable and professional image.

I believe this will benefit your work and I am excited to see what you create!

Make Interactive Content

One way to make your audience more involved and interested is by using various interactive activities that not only engage them but also provide an opportunity to learn.

For instance, you could create polls to get their opinions on relevant topics or quiz them on their knowledge about a particular subject.

Asking open-ended questions can also encourage more discussion and interaction among your audience.

In fact:

Creating challenges that require the audience to use their creativity or problem-solving skills can be a fun and engaging way to attract customers to your store.

With that...

Visuals are a powerful tool for engagement.

Incorporating images, videos, and infographics into your posts can make them more appealing and shareable.


One of the best ways to connect with people is by telling stories about your products, brand values, or customer experiences.

Stories create an emotional connection that can really stick with someone.

Timely and Trend-Relevant:

Another way to make your posts more interesting is to tap into current events, holidays, and trends to create content that feels relevant and timely.

It's a great time to capture attention and engage your audience with your products.

Educational Content:

Sharing informative content related to your industry or products is a great way to position your brand as an authority and keep your audience engaged.

Behind-the-Scenes Sneak Peeks:

To add a personal touch to your brand, consider showcasing your product creation process, introducing your team, or sharing behind-the-scenes glimpses.

These approaches can help customers feel connected to your brand and build trust in your products.

Contests and Giveaways:

To encourage users to participate and share your content, organize contests or giveaways.

Ensure that the rules are clear, and the prize is enticing.

Bonus Tips

Use Hashtags Wisely:

Research relevant and trending hashtags to increase the visibility of your posts.

To avoid appearing spammy, use a mix of popular and niche hashtags.

Call-to-Action (CTA):

Include a clear and compelling call-to-action (CTA) that directs users to take action.

This could be anything from visiting your store, making a purchase, or signing up for your newsletter.

Respond to comments:

Engage with comments and your audience by showing appreciation, answering questions, and fostering a sense of community.

Experiment and Learn:

Don't be afraid to try new formats, ideas, and approaches.

Learn from both your successes and your failures to refine your strategy over time.

Analyze your results:

Tracking your social media metrics is crucial to understanding what is effective and what is not in your social media engagement.

This data can be used to make informed decisions about your social media strategy.

Maxwell Reed


Maxwell Reed

Maxwell Reed a growth engineer is helping online stores with insights and recommendations to help implement conversion rate optimisation tactics.