How to cancel an order on Shopify?

How to cancel an order on Shopify?
Tali Shapira

Tali Shapira

May 15 2023

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13.4k

Cancel an order on Shopify by following these steps: Log in, go to orders, select the order, click on "More actions", select a reason for cancellation, and click "Cancel order" to confirm.

To cancel an order on Shopify, follow these simple steps:

  1. Log in to your Shopify account.
  2. From your Shopify admin, go to orders.
  3. Select the order that you wish to cancel.
  4. A small popup will appear. Click on the three dots (More actions).
  5. Scroll down and click on "Cancel Orders".
  6. Select the option to refund payment now or later.
  7. Choose a reason for cancellation from the drop-down menu, and enter any additional details, if necessary.
  8. Click Cancel order to confirm.

Another method to cancel a particular order is:

  1. Log in to your Shopify account.
  2. From your Shopify admin, go to orders.
  3. Click on the order that you wish to cancel.
  4. Click on "More actions" at the top right corner.
  5. Click "Cancel Order".
  6. Check if items need to be restocked or not.
  7. Choose a reason for cancellation from the drop-down menu.
  8. Click "Cancel order" to confirm.

Please note that canceling an order may not automatically result in a refund for the customer, depending on your payment settings and the payment method used. You may need to issue a separate refund for the canceled order..